Soft Skills in the workplace


Soft skills are a term that are used widely across the work place but many people still don’t know what it is. According to Margaret Rouse(2015) soft skills are a different way of referring to people skills. Soft skills also are an indication of how emotionally intelligent a person is(Rouse 2015).  There are many  kinds of soft skills and according to Larry Buhl(2016) states that the most important soft skills to improve upon in the workplace are;

Communication skills;

Teamwork and collaboration;


Problem Solving;

Critical observation;

Conflict resolution;


Communication skills:

Communication skills are invaluable in the workplace and are a key soft skill(Johnson 2015). Communication in the work place is much more than just a conversation it goes as far as being able to communicate effectively in reports or emails(Johnson 2015).  Johnson(2015) also states communication skills in the workplace can improve a variety of things such as team building as team members will know their role and redundancy is reduced.  Another business factor that is improved with  effective communication is diversity, having effective communication allows for communication between everyone as everyone tries to work around language and cultural barriers(Johnson 2015).  Timmins(2011) states that managers also require good communication as they can promote good communication in the work place. Timmins(2011) also states that having shared governance can improve communication and soft skills between workers.


Teamwork and collaboration:


Jared Lewis(2015) defines team work as something that contains many sub categories  as co-operation,  relationships, learning and leadership.  Dave Mattson(2015) states that teamwork brings many benefits to the workplace such as promoting creativity and learning, bringing together strengths, trust building, encourages risk taking and many more.  According to Juliet Jones(2012) team work is required in almost 80% of jobs which makes this a very valuable attribute of soft skills in the work place.


In conclusion Soft skills are important in the work place as the skills will bring many benefits to you and the company whether it be through teamwork, communication in general or any other sort of soft skill.


Reference List

Buhl, L 2016, 6 soft skills everyone needs and employers look for, ‘’, viewed 2nd May 2016,

Johnson, R 2015, What Are the Benefits of Effective Communication in the Workplace, ‘’, viewed 2nd May 2016,

Jones, J 2012, 6 Critical Teamwork Job Skills and How to Develop Them, ‘’, Viewed 2nd May 2016,

Lewis, J 2015, The Definition of Teamwork in the Workplace, ‘’, viewed 2nd May 2016,

Mattson, D 2015, 6 Benefits of Teamwork in the Workplace, ‘’, viewed 2nd May 2016,

Rouse, M 2015, Soft Skills, ‘’, viewed 2nd May 2016,

Timmins, F 2011, ‘Managers’ duty to maintain good workplace communications skills‘, Nursing Management – UK, 18, 3, pp. 30-34 5p, CINAHL with Full Text, EBSCOhost, viewed 2 May 2016.


Rinker, T 2015, Why Developing Soft Skills during High School Matters, ‘’, Viewed 2nd May 2016,

Tschiesche, K 2013, 5 myths and realities of good teamwork, ‘’, viewed 2nd May 2016,


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